Why am I unable to generate a report?

An error when generating a report, or the inability to generate a report, could indicate that the user is missing Adobe Acrobat or another reader to view PDF (Portable Document Format) files. Or the user may need to upgrade to a browser that is supported by RPR:

  • Internet Explorer 8.0 or later
  • Safari 4.0 or later
  • Firefox 9.0 or later
  • Chrome 16.0 or later

Please note that during times of peak RPR site usage, Reports that typically take a few minutes to generate can take longer. When you request a report, you will see an estimate of how long the report will take to generate, as well as what number your report is in queue. As long as you do not subsequently receive a message saying that your report has failed, it is generating. While you are waiting, you can use other areas of the website without hindering the generation of your report. You can also shut down your computer or log off RPR, and your report in the queue will generate and be available for you to open when you return to RPR any time within the next 30 days.

Also note that generating a very large Market Activity Report is not advisable. If you choose to display "all" listings (as opposed to showing 10 or 50 per category) in a very densely populated geography, the report you request can be more than 100 pages long. Such a report may take extremely long to generate or may fail to generate. If this happens, you can try to limit the report to a smaller geography or fewer listings or listing types.

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Comments

  • Avatar
    David Talley

    I am Sarari and can not print a report

  • Avatar
    Janine Sieja - Product Mgt

    David, would you like to open a Help Desk request so we can troubleshoot this for you? You can call 877-977-7576 or click on the "Log a Bug" link from the RPR website. Or, I can open a request on your behalf if you want help getting started.



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