What does the Help button do?

RPR prides itself on offering five-star customer support to its members (24/7, 365 days a year), and accessing help is one click away no matter where you are on the website. From any page on RPR, a yellow Help button is available in the lower left corner. 

 

 

Selecting the Help button initiates a search for Knowledge Base articles related to any topic or question you enter, as shown below:

 

  

 

After you type in a word or question topic, you'll receive a possible list of helpful articles from our Knowledge Base. From there, you can:

  • read a synopsis of the solution(s)
  • read the full article pertaining to this synopsis
  • contact customer support

 

 

 

If you choose the third option, the "Contact Us" button, a new window will open to allow you to submit your issue, enhancement request or question. Our support staff will follow up to ensure that you receive exactly what you need.

 

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