Why can't I log in? (System Clock Error)

All computers have an internal clock that keeps the date and time.  If your computer's date is incorrect or the time is off by more than 5 minutes, you will be unable to log into RPR. 

An incorrect internal clock is usually caused by a dead RTC (Real time clock) or CMOS battery.  The level of difficulty to replace a battery varies from computer to computer.  We recommend that you contact a computer service center to discuss having them replace the battery.

Another option is to enable a feature within your operating system that will set the date and time automatically using a network time server.  Below are links to instructions on how to enable the network time setting feature in both Windows and Mac. 

Instructions for Windows

Instructions for Mac

 

 

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